Frequently Asked Questions
Everything you need to know about your SmokinTex experience.
How long does shipping take for my smoker?
Most orders are processed within 1-2 business days. Depending on your location, standard freight shipping typically takes 5-7 business days to arrive at your doorstep.
Do you offer a warranty on your products?
Yes, all SmokinTex smokers come with a limited two-year warranty that covers defects in materials and workmanship under normal residential use.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that customers are responsible for return shipping costs and a restocking fee may apply.
Can I use my smoker indoors?
Our smokers are designed for outdoor use or in well-ventilated areas. They are electric and produce minimal smoke, but safety regulations require proper ventilation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I clean my SmokinTex smoker?
Cleaning is simple thanks to the stainless steel interior. Simply wipe down the inside with a damp cloth and mild detergent after the unit has cooled. The racks and drip pan are dishwasher safe.